PAYMENT POLICY

FONENIX SINGLE MEMBER P.C.

1. GENERAL INFORMATION

This Payment Policy describes the payment methods available in the online store of:

FONENIX SINGLE MEMBER P.C.
TZAFERI VASILEIOU 16, 11854 Athens, Greece
Email: office@fonenix-studio.com
VAT No: EL803230962
G.E.MI. No: 192609503000

By completing a purchase, the customer declares that they have read, understood and accepted this Payment Policy.

2. AVAILABLE PAYMENT METHODS

In our online store, we support the following secure payment methods:

  • Credit cards (Visa, Mastercard, American Express)
  • Debit cards
  • Payments through secure international payment providers (e.g., Stripe or equivalent certified providers)

All payments are made in Euros (€).

3. TRANSACTION SECURITY

The security of your transactions is our top priority.

All payments:

  • Are processed through encrypted SSL (Secure Socket Layer) protocols
  • Comply with PCI DSS (Payment Card Industry Data Security Standard) security standards
  • Are carried out exclusively through secure third-party payment providers
  • We do not store full credit card details on our servers

Our company does not have access to or store sensitive payment data (such as card numbers or CVV).

4. PAYMENT CONFIRMATION

Upon successful completion of payment:

  • You will receive an order confirmation email
  • Your order will be processed
  • In case of payment failure, the order will not be completed

The company reserves the right to request additional identity verification in cases of suspicious transactions, for fraud protection purposes.

5. CHARGES & INVOICING

All prices displayed in the store:

  • Are final or clearly state if they do not include taxes
  • May or may not include shipping costs
  • May change without notice before order completion

The final price is confirmed at checkout before payment.

6. FRAUD PREVENTION & TRANSACTION MONITORING

To protect our customers and the business:

  • All transactions are subject to automatic fraud checks
  • We may reject or delay high-risk orders
  • Additional identity verification may be requested

This is done exclusively for the customer's safety and compliance with international security standards.

7. REFUNDS

In case of product return:

  • Refunds are made to the same payment method originally used
  • Processing time may vary by banking institution (usually 5–10 business days)
  • Any bank charges are not refundable

For more information, please refer to our Return Policy.

8. FAILED PAYMENTS

If payment fails:

  • The order is not registered as completed
  • You can try again with another card or payment method
  • It is recommended to contact your bank in case of rejection

9. LEGAL COMPLIANCE

This Payment Policy complies with:

  • Directive (EU) 2015/2366 (PSD2 – Payment Services Directive)
  • GDPR (EU Regulation 2016/679)
  • Greek legislation on e-commerce and consumers

10. CONTACT

For any payment related issue:

office@fonenix-studio.com
FONENIX SINGLE MEMBER P.C.
TZAFERI VASILEIOU 16, 11854 Athens, Greece

IMPORTANT NOTE

FONENIX STUDIO ensures that all transactions are carried out in a fully:

  • Secure payment environment
  • Encrypted system
  • Compliant with international e-commerce standards