Shipping Policy

At FONENIX STUDIO, our goal is to offer every customer a safe, fast, and reliable shopping experience. We cooperate with reputable courier companies for secure and fast deliveries throughout Greece.

Free Shipping

We offer free shipping on all orders within Greece, with no hidden charges.

Free shipping is automatically applied at checkout.

Delivery Areas

FONENIX STUDIO ships orders exclusively within Greece.

Order Processing Time

Orders are typically processed within 1–3 business days.

Orders are not shipped on weekends or public holidays.

During periods of high demand or promotional activities, minor delays may occur.

Estimated Delivery Time

Within Greece
  • 1–5 business days

Delivery times are indicative and may vary depending on:

  • the delivery area,
  • weather conditions,
  • or increased courier traffic.

Order Tracking

After your order has been shipped, you will receive an informative email with available tracking information.

Please also check your spam/junk folder.

Delivery Failure

The customer is responsible for providing correct and complete shipping information.

FONENIX STUDIO is not responsible for delays or delivery failures due to:

  • incorrect address,
  • incomplete contact details,
  • recipient absence,
  • or inability to contact the customer.

In case of parcel return due to incorrect information, a new shipping charge may be required.

Shipping Delays

While we make every effort for timely delivery, some delays may occur due to factors beyond our company's control, such as:

  • extreme weather conditions,
  • strikes,
  • technical problems with shipping companies,
  • or periods of high volume.

Damaged or Lost Packages

In case you receive a product with visible damage or a package is lost during transit, please contact us as soon as possible.

For faster service, we recommend including:

  • your order number,
  • photos of the package or product,
  • and a brief description of the issue.

Contact

For any questions regarding the shipment of your order, you can contact us:

FONENIX SINGLE MEMBER P.C.
16 TZAFERI VASILEIOU
11854 ATHENS
GREECE

Email: office@fonenix-studio.com

GEMI Number: 192609503000
VAT: EL803230962

Legal Information

Company Name: FONENIX SINGLE MEMBER P.C.
Trade Name: FONENIX STUDIO

Legal Form:
Single Member Private Capital Company (I.K.E.)

Administrator:
ATHANASIOS SAMIOS

Competent Authority:
Athens Chamber of Commerce and Industry

Online Dispute Resolution (ODR):
https://ec.europa.eu/consumers/odr/